These Terms of Service ("Terms") govern your use of the MasterFit CT website and the purchase of our meals. MasterFit CT is a meal-prep business based in Connecticut, USA ("we", "us"). By creating an account or placing an order, you agree to these Terms. If you do not agree, please do not use the site.
1. Orders
You can order through this website or by talking to us on WhatsApp. An order is confirmed when you receive the order confirmation on the screen, by email or by message. We may decline or cancel an order — for example, if a meal sold out, if the delivery area is not served on the chosen day, or if the order looks fraudulent. If you already paid for an order we cancel, you get a full refund.
Menus, meals and availability change every week. Photos show a serving suggestion; the meal you get may look slightly different.
2. Prices, taxes and payment
Prices are in US dollars and are the ones shown when you place the order. Connecticut sales tax and any delivery fee are shown before you confirm. Coupons have their own rules (validity, minimum order, number of uses), cannot be exchanged for cash, and only one coupon applies per order.
Card payments are processed by Square. Your card number goes straight to Square and is never stored on our servers. We also accept Zelle: the order is prepared once the amount arrives. We do not accept cash. If a payment is declined, the order is not confirmed.
3. Delivery and pickup
You choose the delivery day at checkout, among the days available for your area. Orders must be placed at least 12 hours before the start of the delivery day, because every meal is cooked for that date.
Please make sure the address and phone number are correct and that someone can receive the order, or leave clear instructions for a safe place. Once the order is delivered as instructed, keeping it refrigerated is your responsibility. We are not responsible for orders that could not be delivered because of a wrong address, missing instructions or nobody available to receive them.
4. Changes, cancellations and refunds
You can change or cancel an order free of charge, by contacting us, until the order deadline (12 hours before the delivery day). After that, the ingredients have been bought and the meals are being prepared, so we cannot cancel or refund the order.
If something is wrong with your order — a missing or wrong meal, or a meal that arrived damaged or not in good condition — contact us within 24 hours of delivery, with a photo when possible. We will replace the meal, give you a credit or refund it, depending on the case.
5. Food safety, allergies and nutrition
- Keep meals refrigerated (at or below 40 °F / 4 °C) and eat them by the "use by" date on the label. Reheat until steaming hot. Do not refreeze meals that were thawed.
- Allergies: our kitchen handles common allergens, including milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, soy and sesame. Even when a meal does not contain an allergen, we cannot guarantee it is free of cross-contact. If you have a serious allergy, talk to us before ordering.
- Nutrition facts are estimates based on our recipes and portions. Real values may vary with ingredients and preparation.
- Our meals and content are not medical advice. If you have a health condition, follow a special diet or are pregnant, talk to a health professional about your diet.
6. Your account
You must be at least 18 years old to create an account and place orders. Keep your password confidential; you are responsible for what is done with your account. Tell us right away if you believe someone else is using it. We may suspend accounts used for fraud or abuse of coupons or of the site.
7. Text messages and email
If you join our SMS list, you agree to receive recurring marketing text messages from MasterFit CT at the number you provided. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. We also send messages about your orders (confirmation, delivery updates), which are not marketing.
8. Use of the site
Do not misuse the site: do not try to access other people's accounts or data, interfere with how the site works, or use automated tools to copy its content. Texts, photos, logos and recipes on the site belong to MasterFit CT and cannot be used without our permission.
9. Limitation of liability
We work hard to keep the site available and the information correct, but the site is provided "as is". To the extent permitted by law, our total liability for any claim related to an order is limited to the amount you paid for that order. Nothing in these Terms limits rights you have under Connecticut or federal law that cannot be waived.
10. Governing law
These Terms are governed by the laws of the State of Connecticut. Before any formal claim, please contact us — most problems are solved with a message.
11. Changes to these Terms
We may update these Terms. The date at the top shows the latest version. Changes apply to orders placed after they are published.
12. Contact
- contact@ctmasterfit.com
- +1 (331) 282-6958
- MasterFit CT · Connecticut, USA
